Cancellation and Refund Policy

Effective date: August 6, 2026 Last updated: August 6, 2026 This Cancellation and Refund Policy explains how to cancel a GreatSales AI™ subscription and how refunds are handled. GreatSales AI™ is a brand and product of Novapro Lab LLC, a Florida limited liability company with its principal place of business in Broward County, Florida ("Novapro Lab," "we," "us," or "our"). This policy supplements our Terms of Use and SaaS Subscription Agreement. Capitalized terms not defined here have the meanings in the Terms. If there is a conflict between this policy and the Terms, the Terms control except where a signed enterprise Order Form expressly provides otherwise.

1. Subscription overview

• Plans: Starter, Growth, Business, and Enterprise
• Billing interval: Monthly, unless otherwise stated in an Order Form
• Automatic renewal: Subscriptions automatically renew each billing period unless canceled before the renewal charge
• Payment processing: Payments for GreatSales AI™ are processed by Novapro Lab LLC through Stripe, Inc. for card subscriptions initiated through checkout. Stripe acts solely as a payment processor and is not the seller of the Services.

We do not currently offer a free trial for paid plans or an annual billing option. If we introduce either in the future, we will disclose applicable cancellation and refund terms before you enroll.

2. How to cancel

2.1 Online cancellation

You may cancel your Subscription at any time using the subscription and billing controls in your account settings. Online cancellation is the preferred method.

2.2 Cancellation by email or request

You may also cancel by contacting us at contact@greatsalesai.com with your organization name, account email, and plan name. We will confirm receipt of a cancellation request submitted by email within a reasonable time.

2.3 Enterprise and custom contracts

Customers with a signed enterprise Order Form or master agreement may have custom cancellation terms specified in that agreement. Where an Order Form conflicts with this policy, the Order Form controls for that customer.

3. When cancellation takes effect

Unless otherwise required by law or stated in your Order Form:

• Future charges: Cancellation stops future recurring charges after we process your cancellation request.
• Current period access: You may retain access to paid features through the end of your current billing period for which you have already paid.
• Effective date: Cancellation is effective as of the end of the current billing period unless you request immediate cancellation and we accept it, or unless applicable law requires otherwise.

Immediate termination for breach, non-payment, or security reasons is governed by the Terms and is not subject to this Section 3.

4. Automatic renewal disclosures

Before you subscribe, we disclose:

• That the subscription renews automatically each month
• The renewal price, including how any promotional or introductory pricing applies after the disclosed period
• How to cancel before renewal
• That you authorize recurring charges until cancellation

Additional notices may apply where required by applicable automatic renewal or consumer protection laws.

5. Refunds

5.1 General policy

Subscription fees are generally non-refundable except where:

• Required by applicable law;
• We charged you in error, duplicated a charge, or charged you without valid authorization;
• We failed to provide the Services due to a material fault on our side and cannot remedy the issue within a reasonable period; or
• Explicitly stated in a promotion, Order Form, or written agreement with us.

This is not a "no refunds under any circumstances" policy. Legally mandated remedies and confirmed billing errors will be addressed.

5.2 Prorated refunds

We do not provide prorated refunds for unused days in a monthly billing period when you cancel mid-cycle, except where required by law or stated in an Order Form.

5.3 Promotional and introductory pricing

If you subscribe at a promotional or introductory rate disclosed at checkout, your Subscription renews at the then-current standard rate for your plan after the disclosed promotional period ends, unless otherwise stated at checkout. Promotional pricing does not, by itself, create a refund entitlement for the current billing period unless expressly stated at checkout or required by law.

5.4 Taxes

Refunds of applicable taxes will be handled consistent with tax law and payment processor capabilities. Transaction fees, exchange rates, bank fees, or third-party charges imposed by your financial institution are outside our control and may not be refundable.

5.5 Duplicate or erroneous charges

If you believe you were charged in error or without authorization, contact us promptly at contact@greatsalesai.com. Include your organization name, account email, charge date, and amount. We will investigate and, where appropriate, refund or credit the erroneous amount through the original payment method where practicable.

6. Upgrades and downgrades

Unless your Order Form states otherwise:

• Upgrades to a higher-tier plan take effect immediately upon confirmation, and the price difference for the remainder of the then-current billing period is prorated based on the number of days remaining in that period.
• Downgrades to a lower-tier plan take effect at the start of your next billing period. You retain access to your then-current plan's features through the end of the billing period in which you request the downgrade.

Downgrades do not entitle you to a refund for the current period unless required by law.

7. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we may suspend your account while the dispute is investigated. Please contact contact@greatsalesai.com first so we can resolve billing issues directly. Persistent non-payment may result in suspension or termination under the Terms.

8. Service failures

If a material service outage or failure prevents your use of core paid features for an extended period, we may provide a credit or refund proportionate to the impact, at our discretion or as required by law. Unless separately contracted in an Order Form, we do not guarantee a specific uptime level or service-level remedy. A temporary suspension for maintenance, security, or legal compliance under the Terms does not, by itself, entitle you to a refund except as required by law.

9. Suspension or termination for breach

If we suspend or terminate your account for material breach, non-payment, or conduct that creates a security or legal risk, refund eligibility is determined by the Terms and applicable law. Termination for cause does not automatically entitle you to a refund of fees already paid.

10. Account access and data after cancellation

After cancellation takes effect:

• Access to paid features ends at the end of the paid period, or immediately if applicable under the Terms.
• For thirty (30) days after the effective date of termination, you may request an export of your Customer Content in a reasonably available format by contacting contact@greatsalesai.com.
• After that period, we will delete or de-identify Customer Content from our active production systems within a commercially reasonable time, not to exceed ninety (90) days, except as described in the Terms and Privacy Policy.

Retention of billing records, fraud-prevention records, and records required by law may continue after account closure.

11. Third-party and reseller purchases

This policy applies to Subscriptions purchased directly from Novapro Lab LLC through the GreatSales AI website or a signed Order Form with us. Purchases made through an app store, reseller, partner, or other third party may be subject to that party's cancellation and refund terms.

12. Mandatory consumer rights

Nothing in this policy is intended to limit rights that applicable law does not allow you to waive, including mandatory refund, cancellation, or cooling-off rights that may apply in your jurisdiction. Where local law requires a different outcome, that law controls to the extent required.

13. Changes to this policy

We may update this Cancellation and Refund Policy from time to time. We will post the updated policy with a revised "Last updated" date. Material changes affecting active paid Subscriptions will be communicated as described in the Terms before they take effect for subsequent renewal periods, where required by law.

Related documents

• Terms of Use and SaaS Subscription Agreement
• Privacy Policy