Frequently Asked Questions

Prohibited activities include illegal conduct, fraud, harassment, deceptive commercial practices, unlawful spam and robocalls, unauthorized data collection and scraping, security violations, bypassing approval workflows or tenant controls, intellectual property infringement, high-impact regulated AI uses without safeguards, and misusing AI outputs. The full list is in our Acceptable Use Policy, incorporated into terms. You must use the Services lawfully, responsibly, and only for authorized business purposes. You are responsible for Authorized Users' acts and omissions. Violations may result in warnings, suspension, termination, or legal action. Report prohibited use to contact@greatsalesai.com.

No. Unlawful spam, unlawful bulk email, and unauthorized commercial messaging are prohibited under our Acceptable Use Policy. You must comply with CAN-SPAM, applicable anti-spam laws, and consent requirements for all communications sent using or prepared through the Services. Failure to honor opt-out, unsubscribe, and consent-revocation requests is also prohibited. GreatSales AI may help prepare outreach within your configured rules, but you remain responsible for lawful sending practices. Violations may result in suspension or termination. GreatSales AI does not guarantee deliverability or compliance. See terms and privacy policy for related obligations.

No. Unauthorized robocalls, unauthorized robotexts, and telemarketing without required consent are prohibited under our Acceptable Use Policy. You must comply with TCPA, Telemarketing Sales Rule, state telemarketing laws, do-not-call registries, and applicable foreign regulations. Spoofing, unlawful recording, and messaging outside permitted hours or channels are also prohibited. GreatSales AI does not guarantee TCPA compliance and does not obtain consents on your behalf. AI-assisted call or message preparation requires your review and lawful authorization before execution. Violations may result in account suspension or termination. Consult qualified professionals for telemarketing compliance.

No. Unlawful scraping, harvesting, or use of unlawfully obtained datasets is prohibited under our Acceptable Use Policy. You may not use GreatSales AI to collect, purchase, or process personal data without lawful authorization and required notices and consents. Unauthorized extraction, bypassing rate limits, or using the Services to build competing models through unauthorized data extraction is also prohibited. Your organization must ensure Customer Business Data uploaded or connected to the platform was obtained lawfully. Violations may result in suspension or termination and may expose you to legal liability independent of GreatSales AI enforcement actions.

No. Impersonation, identity misrepresentation, forged endorsements, fabricated reviews, and misrepresenting AI-generated communications as human where disclosure is legally required are prohibited under our Acceptable Use Policy. Revyn is an AI-powered interface—not a human representative—and must not be presented as a human when disclosure is required. Deceptive commercial conduct including false or misleading advertising claims is also prohibited. You remain responsible for the accuracy and legality of customer-facing content prepared or sent through the Services. Report impersonation or deceptive use to contact@greatsalesai.com.

No. High-impact decisions based solely on AI output without appropriate human safeguards are prohibited under our Acceptable Use Policy. This includes unauthorized employment, credit, housing, insurance, healthcare, legal, eligibility, or similarly regulated determinations. AI outputs are not a substitute for licensed professional judgment. GreatSales AI is designed for commercial operations—lead response, follow-up, appointments, and sales support—not regulated decision-making without human oversight. You must review AI recommendations before acting and configure approval rules for sensitive actions. See AI disclaimer and acceptable use Section 5.7.

No. Bypassing authentication, tenant isolation controls, rate limits, plan restrictions, approval workflows, or security controls is prohibited under our Acceptable Use Policy. GreatSales AI is designed with approval-oriented workflows and tenant safety boundaries that must not be circumvented. Unauthorized cross-tenant data access is never available as a customer option. Penetration testing requires our prior written authorization. Violations may result in immediate suspension or termination. Configure proper approval rules and delegated autonomy within documented limits rather than attempting to bypass controls. Report security concerns to contact@greatsalesai.com.

Report suspected violations of our Acceptable Use Policy to contact@greatsalesai.com with relevant details such as the account or organization involved, nature of the violation, dates, and supporting evidence where available. We review reports and may investigate, warn, suspend, or terminate access as appropriate. If you believe prohibited use involves illegal activity, you may also report to appropriate law enforcement. We do not guarantee a specific response time for abuse reports but address serious violations consistent with our enforcement procedures. See acceptable use Section 8 for reporting and enforcement details.

For violations of our Acceptable Use Policy or terms, we may issue warnings, require remedial action, suspend access temporarily, terminate accounts, remove content, disable integrations, or pursue legal remedies as appropriate. Immediate termination may apply for serious violations including illegal activity, security breaches, or repeated abuse. Enforcement decisions consider severity, history, and legal requirements. Suspension for non-payment, security incidents, or legal compliance is governed separately under the Terms. We are not obligated to monitor all activity but may do so to protect the platform and other customers. See acceptable use for enforcement details.

If your account was warned, suspended, or terminated for an acceptable use violation, you may contact contact@greatsalesai.com to request reconsideration with an explanation and any supporting information. We review reconsideration requests but do not guarantee reinstatement. Serious or repeated violations, illegal conduct, or security threats may result in permanent termination without reinstatement. Billing disputes and cancellation questions follow separate procedures in cancellation and refunds—do not initiate chargebacks without contacting us first. Enterprise customers with Order Forms may have custom dispute procedures specified in their agreement.

No. GreatSales AI does not guarantee the accuracy, completeness, or suitability of AI-generated or AI-assisted outputs. Outputs may include errors, hallucinations, incorrect classifications, omitted context, or inappropriate recommendations reflecting your data, third-party sources, model behavior, or historical patterns that may not predict future results. You must review outputs before relying on them, publishing them to customers, or executing consequential actions. Revyn and specialized agents are assistive—not authoritative. GreatSales AI does not guarantee commercial, compliance, or professional outcomes from AI outputs. See the AI disclaimer and acceptable use for reliance limits.

Yes. You must review AI-generated or AI-assisted outputs before relying on them, publishing them to customers, or executing consequential actions. This includes summaries, classifications, predictions, recommendations, drafts, and prepared actions from Revyn or module agents. Sensitive customer communications, pricing commitments, and provider spending changes require explicit approval unless properly authorized delegated rules apply within configured limits. The Acceptable Use Policy and AI disclaimer describe your review obligations. GreatSales AI is designed with approval workflows to support responsible use—but ultimate accountability remains with your organization and Authorized Users.